Privacy Policy and Cookies
Your privacy is important to Alpinco and we take responsibility for the security of your personal data with the utmost seriousness. We are committed to protecting your data and being transparent about how we process it.
Our commitments
We process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). This Privacy Policy provides you with information about what data we collect, how we use it, and what rights you have. This privacy policy applies to both the use of our websites and the Alpinco app.
What information we process and how we use it
1. Visitor Information
We use cookies and similar technologies on our website and in the Alpinco app to provide you with a better and more personalized experience. The first time you visit the website or use the app, you will be presented with information about consent where this is required. You can change your settings or withdraw consent at any time. For more information, please contact us.
- Pages visited, time and referral page
- IP address, browser type, device type, operating system, and app version.
This data is processed anonymously in order to:
- Operate and further develop the website and app
- Improve the user experience
Renew your consent for the website
2. Information from the booking and your visit
Visitor Data includes all data collected about the guest's interaction with us and their stay. This includes information related to their stay, such as check-in, check-out and use of our facilities. The data is used to analyze and improve services, tailor experiences, and ensure seamless operations. This information gives us valuable insights into how our services are used so that we can make them better and more relevant to you. This also includes activity in the Alpinco app.
- Manage your booking
- Provide relevant follow-up and customer service when you contact us
- Personalise content, communication and offers in the Alpinco app
- Send information related to your stay before, during and after your trip
- Send advertising only with your consent or where permitted by law
3. Feedback and contact forms
If you contact us or provide feedback, we store the data to:
- Improve our services and websites
- Manage your requests
- Provide relevant follow-up.
- Send advertising only with your consent or where permitted by law.
Disclosure to third parties
We share personal data with selected data processors, including technology providers who provide the operation, development and security of our systems, websites and the Alpinco app.
We may share personal data internally between the group companies in Alpinco AS (Hafjell AS, Kvitfjell Alpinanlegg AS, Oppdal Skisenter AS, Gudbrandsgard Hotell AS and Alpinco Hospitality AS) where it is necessary to administer bookings, customer service, operate services or to tailor experiences across our destinations.
All third parties are obliged to secure the data according to agreements that meet GDPR requirements.
Data storage and deletion
- Visitor information: Visitor Data includes all data collected about the guest's interaction with us and their stay. This includes information related to their stay, such as check-in, check-out and use of our facilities. The data is used to analyze and improve services, tailor experiences, and ensure seamless operations. Visitor data also gives us insight into usage patterns, which helps us optimize both the website and the experiences we offer.
- Personal data from forms: Kept for as long as necessary for the purpose for which they were collected, or for as long as required by law.
- Data Security: We use technical, organizational and physical measures to protect your information. Encryption is used where relevant.
Cookies
We use cookies on websites and similar technologies in the Alpinco app to improve the user experience, analyze usage and display relevant offers. Cookies are small text files that are stored on your device and used for various purposes:
- Necessary cookies: For the website to function optimally (e.g. session management).
- Preference cookies: To remember settings such as language.
- Analytics cookies: To understand user behavior and improve the website (e.g. Google Analytics, Hotjar).
- Marketing cookies: To show relevant ads (e.g. Google Ads, Facebook).
Managing cookies
You can renew your consent here or control the use of cookies in your browser. This includes the ability to:
- Delete stored cookies
- Reject new cookies
- Set preferences for specific types of cookies
Please note that some functions of the website may be limited if cookies are disabled.
Your rights
You have the right to:
- Access the information we hold about you
- Request correction of inaccurate information
- Request deletion of data, where permitted by law
- Restrict or object to the processing of data
- Transfer your data to another service provider (data portability)
To exercise your rights, you can contact us.
Changes to the Privacy Policy
We will update this policy as necessary to ensure compliance with applicable law. Significant changes will be published on the website, and we recommend that you check the policy regularly.
Last updated December 2025.
Contact information
Do you have questions about our processing of personal data?
1 DATA STORAGE / PRIVACY POLICY
Your privacy is important to Alpinco and we take our responsibility for the security of your personal data very seriously. We are committed to protecting your personal information and practicing transparency about the information we collect about you and what we do with it.
1.1 PRIVACY
Alpinco respects your privacy and processes personal data as a data controller in accordance with the Personal Data Act. These terms and conditions provide you with information about how we process information about you.
What data Alpinco processes and how we use it:
Alpinco processes visitor data. This is information that the server generates automatically when someone visits our website. This typically includes which pages have been downloaded, the time, which page you came from, your IP address, the type of device (e.g. iPhone), type of browser and operating system.
Visitor information is used anonymously, for the purpose of operating and further developing the website. If you fill in information in registration forms, we will also process the information that you fill in in the registration forms. This information is used to administer the Services. Your e-mail address can be used to send you advertising, if you have consented to this or it is otherwise permitted by Norwegian law.
Alpinco also processes your inquiries and feedback if you voluntarily contact us, or provide feedback about our website.
1.2 Disclosure to third parties
The information is disclosed to our supplier Visittravelcom Technology Group AB, which hosts our website. In addition, the information may be disclosed to one of the following companies in the same group: Hafjell AS, Kvitfjell Alpinanlegg AS, Destination Oppdal AS, Alpinco Hospitality AS and Gudbrandsgard Hotell AS.
1.3 How do we store the data?
Alpinco has implemented technical, physical and organizational measures to prevent personal data from being lost or unauthorized access to data. In this context, we store the information encrypted where necessary.
Other information we receive from you is deleted when we no longer need to store it, and for a maximum of 3 years.
1.4 Links
Alpinco.no contains links to websites owned and operated by others. These privacy terms only apply to Alpinco.no, and we are not responsible for how your personal data is processed on external sites.
1.5 Changes
Alpinco will publish changes to the privacy statement on the website. Your continued use of the Website means that you accept the amended Privacy Policy. Users of the website ask to check the privacy clearance regularly.
Alpinco.no may, by agreement with TripAdvisor, collect and display reviews from users who have posted information on relevant destinations and products on TripAdvisor. They have waived all rights they may have when writing these user reviews. Your contributions may be freely used, copied, distributed, and published in any media, and in any manner, without your permission. Please refer to TripAdvisor's Website Terms and Notices, Privacy Policy and Cookie Policy. Alpinco does not edit user reviews published on TripAdvisor and cannot be held responsible for these reviews, or any other use, distribution or republication thereof. Alpinco.no does not confirm or deny the opinions or attitudes expressed in user reviews. All decisions made on the basis of reviews or comments on Alpinco.no are made at your own expense.
1.6 Cookies
Alpinco uses cookies. These are data packets that are stored on your device.
Our cookies are used to adapt the website to your use and settings, as well as to conduct anonymized surveys about user behavior on the websites and register the number of visitors. Cookies may also be used for user-targeted marketing in accordance with applicable legislation.
We use the following cookies:
Session cookies are used to register that a user is on our pages and what choices the user makes. We use persistent cookies so that you do not have to change any fixed settings every time you visit our website (e.g. language). Most persistent cookies have an expiration date and will be deleted automatically after a given period. We use 3rd party cookies to collect general statistics about visits to our websites (e.g. Google Analytics). You can choose to reject cookies in your browser. Through a function in your browser, you also choose if/when you want to delete cookies.
Necessary cookies: For the website to function optimally (e.g. session management).
Preference cookies: To remember settings such as language.
Analytics cookies: To understand user behavior and improve the website (e.g. Google Analytics, Hotjar).
Marketing cookies: To display relevant ads (e.g. Google Ads, Facebook).
1.7 Questions or Comments
If you have any questions or comments about how we process personal data, you can contact us at [email protected].