1 ALPINCO AS – TERMS AND CONDITIONS OF SALE FOR THE PURCHASE OF LIFT TICKETS
1.1 General
These Terms and Conditions of Sale, together with your confirmed booking, constitute the contractual basis for your purchase of a lift pass at one of Alpinco AS' (Alpinco) ski and cycling destinations, Hafjell, Kvitfjell or Oppdal ("Destinations").
1.2 Ordering and payment
1.2.1 Execution of an order
All booking of lift tickets is done via Alpinco's website www.alpinco.no, Alpinco's App, or by purchasing from a vending machine at one of Alpinco's destinations.
All Alpinco destinations use a touchless lift pass solution (Axess). If you have an Axess card, this can be reused by filling in the card number when ordering a new lift pass. All lift passes must be activated at the destination where the purchase is registered.
The person who orders a lift pass (Buyer) must be at least 18 years old at the time of booking.
1.2.2 Binding effect of the order
The order becomes binding on the contracting parties as soon as the Buyer has received a confirmation of the order, and the Buyer has paid in accordance with the provision in section 1.2.3. In the case of an order with a postponed payment deadline, the order becomes binding even if payment has not been made.
1.2.3 Payment
The buyer is obliged to pay the agreed price for the purchase of a lift pass when completing the order via Alpinco's website, when purchasing from a vending machine, or within the deadline stated in Alpinco's booking confirmation.
Several payment services are available for purchases in Alpinco's destinations. By paying, the Buyer accepts the terms and conditions of the payment service in question.
Transaction costs for international payments are paid by the Buyer.
1.2.4 Late payment
When purchasing a lift pass with a postponed payment deadline, the order becomes binding as soon as the Buyer has received a confirmation of the order. If payment is not made within the payment deadline, this will result in cancellation. The buyer's obligation to pay in such a cancellation event is regulated by section 1.4.
1.3 Prices
Alpinco is responsible for delivering ski passes at the prices stated on their website, in payment machines, special offers or other information/promotional materials issued by Alpinco. Alpinco's prices are dynamic and subject to change according to supply/demand.
Alpinco's lift pass prices vary for the following age groups
- Children (0-6 years), ski for free with the use of a helmet (Axess ski pass fee applies).
- Children/Youth (7-17 years)
- Adult (18-64 years)
- Senior (65 years+)
It is the age at the time of booking that determines which age group the user of the lift pass is placed in.
Alpinco reserves the right to make any typographical errors and that Alpinco in such cases has the right to change the booking in accordance with the correct price. Alpinco also reserves the right to change the price as a result of increased costs for the purchase of goods and services, increased taxes and duties and/or other circumstances beyond Alpinco's control.
Such change is conditional on Alpinco notifying the Buyer that the order is changed in line with the correct price before the lift pass(s) are used.
1.4 Cancellation/changes
Pre-booked lift passes can be cancelled or changed within 10 days before the date the lift pass is valid. Within this deadline, the date and/or period of validity of the lift pass can also be changed.
In the event of a change of date within the deadline, prices can also be changed in line with current prices at the time of the change. Subject to price changes also apply if the lift pass is purchased at a discount or in connection with a campaign.
After the deadline, the right to cancel and change lapses, and the Buyer will be responsible for paying the purchase price stated in the booking confirmation, regardless of whether the lift pass is used or not.
If the purchase is made with a deferred payment deadline, and the payment is due earlier than 10 days before the date the lift pass is valid, failure to meet the payment deadline will be considered a cancellation that exempts the Buyer from the obligation to pay. In such a case, the cancellation will take place automatically on the following day after the due date. Any new order from the Buyer is made on the basis of these general terms and conditions of sale, the prices in force at any given time and the capacity of the destination.
In the event of a postponed payment deadline, and the payment is due later than 10 days before the date the lift pass is valid, failure to comply with the payment deadline will be an unjustified cancellation that does not exempt the Buyer from the obligation to pay.
1.5 Right of withdrawal
Consumers who buy lift tickets at a distance or outside Alpinco's fixed business premises (including Alpinco's vending machines) have the right of withdrawal under the Right of Withdrawal Act. The right of withdrawal does not apply to anyone other than consumers.
A consumer who wishes to exercise the right of withdrawal must do so within fourteen (14) days after the purchase was made. The right of withdrawal must be exercised by filling out this form.
A cancellation form must be sent to b[email protected]
The costs of any return of lift tickets are paid by the consumer.
If the lift pass has been used before the right of withdrawal is exercised, the consumer must still pay reasonable costs, including but not limited to the lift ticket price during the period the lift pass is used, cf. Section 26 of the Right of Withdrawal Act.
The right of withdrawal does not apply to the purchase of package tours.
1.6 Alpinco's provision of lift services and skiing and cycling experiences
1.6.1 General information about the Service
Alpinco strives at all times to deliver the best experiences possible at all its destinations. Skiing and cycling are outdoor activities, and the open offer at any given time (lifts and routes) will vary depending on the time during the ski or cycling season, weather and driving conditions, and the technical operation of the facility.
The buyer of a lift pass must expect that not all lifts and/or routes are open at all times, without this entailing a breach of contract on the part of Alpinco.
1.6.2 Weather and conditions
The weather in the mountains is changeable and Alpinco does not give refunds on lift passes in case of bad weather, fog, snow, icing, snow melting, strong winds, heavy rain, flooding or the like. The buyer is responsible for familiarizing himself with the weather forecast for the destination in force at any given time, and for assessing whether his own skills and equipment are sufficient to handle the prevailing weather and ground conditions.
1.6.3 Competitions and training
In Alpinco's destinations, training sessions are regularly arranged under the auspices of ski/cycling clubs and teams, and competitions are held at all levels. During training and/or competitions, parts of the destination's ski and cycling routes will be closed and reserved for participants and support staff.
Such restrictions may be particularly extensive in connection with, but not limited to, the implementation of World Cup races, without entailing a breach of contract on the part of Alpinco.
1.6.4 Business interruption – right to reimbursement
When purchasing a day pass, half-day pass, hour card or single trip, no refund will be given in the event of operational interruption.
For multi-day passes and season passes, the Buyer is entitled to a refund in the event of an interruption in operation (lift stop) that means that more than 50% of the total trail offer at the time of purchase cannot be used, provided that the following two conditions are met:
- The downtime must be of at least 30 minutes duration, and
- The sum of the service interruptions must account for more than 1/3 of the validity period of the lift pass.
Both conditions must be met, and the Buyer is only entitled to a proportionate refund for the time the lift pass cannot be used.
The proportionate reimbursement shall be determined on the basis of the average daily cost of the card, less a percentage corresponding to the reduction in the offer.
In the event of an interruption of operations beyond the control of the ski and cycling facility (force majeure), the refund shall be equal to 50% of the proportionate refund to which the cardholder is entitled pursuant to the previous paragraph. This applies in the event of operational interruptions as a result of, for example, weather and wind conditions, avalanches, lightning, flooding, fire, power outages, strikes, IT breaks, closure of national borders and/or shutdowns following government orders (such as in the case of Covid19), war, etc., and which constitute circumstances that Alpinco could not reasonably expect to take into account at the time of purchase.
It is the responsibility of Alpinco to document that the outage is due to such circumstances and that the plant has not had the opportunity to avoid or overcome the consequences of these.
All refund claims must be addressed in writing to Alpinco as soon as it is clear to the Buyer that the actual conditions for refund have been met, and no later than the expiry date of the card. If the buyer does not do this, the claim for a refund will be lost.
Refund claims that apply to season tickets cannot be settled until the season has ended. Therefore, the buyer cannot demand that Alpinco decides on and/or repays the refund amount before the end of the season. Alpinco is obliged to decide on the refund claim and repay any refund amount, within 1 month after the date of the end of the season.
1.7 The Lift Pass Holder's Responsibilities
The lift pass is personal for the person who has been issued it (the lift pass holder) and cannot be transferred/lent to others.
Before using the Lift Pass, the Lift Pass holder is responsible for familiarizing themselves with the Alpine Code of Conduct (https://alpinogfjell.no/alpinvettreglene) and the destination's rules/instructions in force at any given time.
In this context, the Lift Pass holder is responsible for adapting speed and driving patterns to his or her own skills, and for ensuring that all traffic takes place in a way that does not pose a danger to the Lift Pass holder himself or others. Failure to comply with this duty of care may result in liability for damages to Alpinco or others who suffer damage as a result of the Lift Pass holder's conduct.
The lift pass holder is obliged to familiarize themselves with the destination's opening and closing times, open and closed slopes, and to monitor and comply with all signs on the alpine slopes or instructions given by Alpinco's personnel.
All driving outside the facility's marked trails is at the Lift Pass holder's own risk.
NOTE! Alpinco would like to draw special attention to the fact that all driving/traffic in the facility after closing hours is prohibited, and that violation of this prohibition may expose you to great danger.
After closing time, slopes are prepared with heavy pedaling machines, and wire is used to pull the pedaling machines up steep sections. Do not rely on the fact that you will be able to detect treadmills or wires in time to avoid these. Overhangs can hide a treadmill. A wire is also difficult to detect against the background, especially in the dark. A wire can be hidden in the snow, and move both horizontally and vertically with great force when tightened.
1.8 Personal data
Alpinco is committed to your privacy and processes all personal data in accordance with the regulations in force at any given time. For further information on how we process personal data, please refer to our Privacy Policy, which can be found in section 7 of this document.
1.9 Dispute resolution
If you have a complaint, please contact the Alpinco destination directly to which the complaint relates. If no agreement is reached between the parties, the dispute can be brought before the courts.
This agreement is governed by Norwegian law, with jurisdiction in the judicial district where the relevant destination is located.
2 ALPINCO AS – TERMS AND CONDITIONS OF SALE FOR SKI AND BICYCLE RENTAL
2.1 General
These Terms of Sale, together with your confirmed booking, constitute the contractual basis for your rental of ski and cycling equipment (Equipment) at one of Alpinco AS' (Alpinco) ski and cycling destinations, Hafjell, Kvitfjell or Oppdal (destinations).
All equipment rental at Alpinco's destinations is operated by third parties (Lessor) and Alpinco is only an intermediary of these third parties' rental services. These Terms of Sale apply to the relationship between you (Renter) and the relevant Lessor.
2.2 Ordering and payment
2.2.1 Execution of orders
All bookings of Equipment are made via Alpinco's website www.alpinco.no, or by purchase directly in the Lessor's shop at one of Alpinco's destinations.
The person who books the rental of Equipment (Renter) must be at least 18 years old at the time of booking.
2.2.2 Binding effect of the order
The booking becomes binding on the contracting parties as soon as the Renter has received a confirmation of the booking, and the Renter has paid in accordance with the provision in clause 2.2.3. In the case of an order with a postponed payment deadline, the order becomes binding, even if payment has not been made.
2.2.3 Payment
The Renter is obliged to pay the agreed price for the rental of Equipment when completing the booking via Alpinco's website, within the deadline stated in the booking confirmation, or upon collection of the Equipment, depending on what is provided in the booking confirmation.
Several payment services are available for purchases in Alpinco's destinations. Upon payment, the Renter accepts the terms and conditions of the relevant payment service.
Transaction costs for international payments are paid by the Tenant.
2.2.4 Late payment
When booking the rental of Equipment with a postponed payment deadline, the booking becomes binding as soon as the Renter has received a confirmation of the booking. If payment is not made within the payment deadline, this will result in cancellation. The tenant's obligation to pay in such a cancellation event is regulated by section 2.5.
2.3 Pricing
The Lessor is responsible for providing the rental of Equipment at the prices stated on its or Alpinco's website, special offers or other informational/promotional materials issued by the Lessor or Alpinco.
The Lessor reserves the right to make any typos, and that the Lessor in such cases has the right to change the booking in accordance with the correct price. The Lessor also reserves the right to change the price as a result of increased costs for the purchase of goods and services, increased taxes and duties and/or other circumstances beyond the Lessor's control.
Such change is conditional on the Lessor notifying the Renter that the booking is being changed in line with the correct price before the Equipment is collected and used.
2.4 Equipment Insurance/Coverage
When renting Equipment, the Renter must take out security/coverage for any damage to the Equipment. One security/coverage is taken out per order. Such security/coverage does not cover damage caused by use of the Equipment outside the marked route or theft.
2.5 Cancellation/changes
In case of cancellation of rental of Equipment that occurs up to 7 days before the first day of rental, a fee of NOK 300 will be paid,-. The cancellation fee applies per booking.
In case of cancellation of Equipment that occurs later than 7 days before, and up to one day before, the first day of rental, a fee of NOK 300 + 50% of the rental cost will be paid.
The Renter does not have the right to cancel the rental of Equipment on the same day as the first day of the rental period. In such cases, the Tenant is obliged to pay the entire rental amount.
If the booking is made with a deferred payment deadline, and the payment is due earlier than 7 days before the first day of rental, failure to meet the payment deadline will be considered a cancellation that exempts the tenant from the obligation to pay, with the exception of the cancellation fee of NOK 300,-.
In such a case, the cancellation will take place automatically on the following day after the due date. Any new booking from the Renter is made on the basis of these general terms and conditions of sale, the prices in force at any given time and the Lessor's capacity.
In the event of a postponed payment deadline, and payment is due later than 7 days before, and up to one day, before the first day of rental, failure to meet the payment deadline will result in the Renter having to pay 50% of the rental cost, with the addition of the cancellation fee of NOK 300,-.
2.6 Right of withdrawal
Rental of Equipment is a service related to leisure activities, set on a specific date or for a specific period of time. Such purchases do not give the Buyer the right of withdrawal; Section 22 first paragraph (m) of the Right of Withdrawal Act.
2.7 Lessor's delivery of rental equipment
The Lessor is responsible for delivering the Equipment ordered on time.
The equipment supplied may differ from pictures. The Lessor is not obliged to deliver the same Equipment Model as depicted on Alpinco's website, in special offers or other informational/promotional material issued by the Lessor or Alpinco. It is contractual fulfilment if the Lessor supplies Equipment that is suitable for the same purpose, is adapted to the same level of skiing or cycling and is of equivalent quality.
The Equipment must be in good condition, and the Lessor therefore regularly replaces all Equipment. The Renter must nevertheless expect that the Equipment appears to be well used, and that it has signs of use/scratches.
2.8 Tenant's responsibilities
2.8.1 Identification
When picking up the Equipment, the Renter is obliged to present valid identification with a photo. If valid identification cannot be presented when collecting the Equipment, the Renter is not entitled to receive the Equipment. In such a case, the Tenant shall be deemed to have cancelled the rental in accordance with section 2.5 last paragraph.
2.8.2 Travel insurance
Alpine skiing and cycling is an activity with an increased risk of injury. This applies to both personal injuries and material damage. The Renter must ensure that he has taken out travel insurance that covers any damage that should occur during the Renter's use of the Equipment.
2.8.3 Examination of ski and cycling equipment before use
Upon delivery of the Equipment, the Renter is obliged to review all Equipment and approve this before it is taken over. If the Renter discovers damage to the Equipment, the Renter must notify the Lessor of this, before the Equipment is taken over and taken into use by the Renter.
2.8.4 Tenant's liability for damage and theft
During the rental period, the Renter is responsible for the Equipment. Ski and cycling equipment can easily be confused, and in order to keep track of their own Equipment, the Renter is encouraged to take a picture of the Equipment and barcode.
The Renter must compensate for any damage to the Equipment that occurs during the rental.
The Renter must also ensure that the Equipment is not left unattended, but always kept locked or supervised, when not in use. The Renter will be responsible for stolen Equipment, and must reimburse the Lessor's costs for the replacement of corresponding Equipment.
2.8.5 Use of ski and cycling equipment and compliance with safety rules
The Renter is responsible for adapting speed and driving patterns to their own skills, and that all traffic takes place in a way that does not pose a danger to the Renter himself or others.
The Renter is responsible for using the Equipment in accordance with the safety rules that apply to traffic on alpine slopes, including the Alpine Code of Conduct (https://alpinogfjell.no/alpinvettreglene) and the destination's rules/instructions in force at any given time.
This includes the Renter being responsible for adapting speed and driving patterns to his or her own skills, and for ensuring that all traffic takes place in a way that does not endanger the Renter himself or others. Failure to comply with this duty of care may result in liability for damages to the Lessor, Alpinco or others who suffer damage as a result of the Renter's conduct.
The renter is obliged to familiarize themselves with the destination's opening and closing times, open and closed slopes, and to follow and comply with all signs on the alpine slopes or instructions given by Alpinco's personnel.
It is not permitted to use the Equipment outside the facility's marked trails.
NOTE! Alpinco would like to draw special attention to the fact that all driving/traffic in the facility after closing hours is prohibited, and that violation of this prohibition may expose you to great danger.
After closing time, slopes are prepared with heavy pedaling machines, and wire is used to pull the pedaling machines up steep sections. Do not rely on the fact that you will detect treadmills or wires in time to avoid these. Overhangs can hide a treadmill, and a wire is difficult to detect against the background, especially in the dark. A wire can be hidden in the snow, and move both horizontally and vertically with great force when tightened.
2.8.6 Return of ski and cycling equipment
The Renter is responsible for returning the Equipment within the agreed return time.
Returns must be made to one of the Lessor's outlets in the destination.
If the Lessor has to pick up Equipment himself, at another location, the Renter is obliged to pay the Lessor a collection fee of NOK 500 per person. Equipment package that must be picked up. An Equipment Package means Equipment for a person.
2.9 Refunds
2.9.1 General information about the Service
Alpinco strives at all times to deliver the best experiences possible at all its destinations. Skiing and cycling is an outdoor activity, and the open offer at any given time (lifts and routes) will vary depending on the time of the season, weather and driving conditions, and the technical operation of the facility. The person renting Equipment must expect that not all lifts and/or routes are open at all times, without this entailing a breach of contract by the Lessor or Alpinco.
2.9.2 Weather and conditions
The weather in the mountains is changeable and the Lessor does not give a refund on the rental of Equipment in case of bad weather, fog, snow, icing, snow melting, flooding or the like. The renter is responsible for familiarizing himself with the current weather forecast for the destination, and for assessing that his or her own skills are sufficient to handle the prevailing weather and ground conditions at any given time.
2.9.3 Competitions and training
In Alpinco's destinations, training sessions are regularly arranged under the auspices of ski/cycling clubs and teams, and competitions are held at all levels. During training and/or competitions, parts of the destination's ski and cycling routes will be closed and reserved for participants and support staff.
Such restrictions may be particularly extensive in connection with, but not limited to, the implementation of World Cup races, without entailing a breach of contract on the part of Alpinco.
2.9.4 Downtime
The landlord does not give a refund of the rental price in the event of an interruption in operation at the facility.
2.9.5 Return during the rental period
The Lessor does not give a refund of the rental price when returning rented Equipment before the last day of rental.
2.10 Personal data
Alpinco is committed to your privacy and processes all personal data in accordance with the regulations in force at any given time. For further information on how we process personal data, please refer to our Privacy Policy, which can be found in section 7 of this document.
2.11 Dispute resolution
If you have a complaint, please contact the Landlord directly. If no agreement is reached between the parties, the dispute can be brought before the courts.
This agreement is governed by Norwegian law, with jurisdiction in the judicial district where the relevant destination is located.
3 ALPINCO AS – TERMS OF SALE FOR SKI SCHOOL
3.1 General
These Terms of Sale, together with your confirmed booking, constitute the contractual basis for your booking of ski school/ski lessons at one of Alpinco AS' (Alpinco) ski destinations, Hafjell, Kvitfjell or Oppdal ("destinations").
All ski school/ski lessons (Ski Courses) at Alpinco's destinations are operated by third parties (the Ski School), and Alpinco is only an intermediary of these third parties' services. These Terms of Sale apply in the relationship between you and the relevant Ski School.
3.2 Ordering and payment
3.2.1 Execution of orders
All bookings of Ski Courses are made via Alpinco's website www.alpinco.no, or by purchase directly at the Ski School's premises at one of Alpinco's destinations.
The person who books the Ski Course (Buyer) must be at least 18 years old at the time of booking.
3.2.2 Binding effect of the order
The order becomes binding on the contracting parties as soon as the Buyer has received a confirmation of the order, and the Buyer has paid in accordance with the provision in section 3.2.3. In the case of an order with a postponed payment deadline, the order becomes binding even if payment has not been made.
3.2.3 Payment
The buyer is obliged to pay the agreed price when completing the booking via Alpinco's website or at the Ski School, within the deadline stated in the booking confirmation, or before the start on the day the Ski Course begins, depending on what is provided in the booking confirmation.
Several payment services are available for purchases in Alpinco's destinations. By paying, the Buyer accepts the terms and conditions of the payment service in question.
Transaction costs for international payments are paid by the Buyer.
3.2.4 Late payment
When booking a Ski Course with a postponed payment deadline, the booking becomes binding as soon as the Renter has received a confirmation of the booking. If payment is not made within the payment deadline, this will result in cancellation. The buyer's obligation to pay in such a cancellation event is regulated by section 3.4.
3.3 Prices
The Ski School is responsible for delivering Ski Courses at the prices stated on their or Alpinco's website, special offers or other information/promotional materials issued by the Ski School or Alpinco.
The Ski School reserves the right to make any typos, and that the Ski School in such cases has the right to change the booking in accordance with the correct price. The Ski School also reserves the right to change the price as a result of increased costs for the purchase of goods and services, increased taxes and fees and/or other circumstances beyond the Ski School's control.
Such change is conditional on the Ski School notifying the Buyer that the order is changed in line with the correct price before the Ski Course starts.
3.4 Cancellation/change
Ski courses can be cancelled or changed (date/time) up to 48 hours before the start time of the Ski Course. If cancelled before the deadline, the entire purchase price will be refunded, less a cancellation fee of NOK 300,-.
If the date or time of the Ski Course is changed, up to 48 hours before the start time of the Ski Course, no fees will be incurred.
Cancellation or changes can be made in writing to the Ski School's e-mail address, or verbally by attending the Ski School's premises.
No refund will be given in case of cancellation or changes later than 48 hours before the start of the Ski Course. In such cases, the Buyer pays for the Ski Course in accordance with the original order.
If the booking is made with a postponed payment deadline, and the payment is due earlier than 48 hours before the start time of the Ski Course, missing the payment deadline will be considered a cancellation that exempts the Buyer from the obligation to pay, with the exception of the cancellation fee of NOK 300,-.
In such a case, the cancellation will take place automatically on the following day after the due date. Any new order from the Buyer is made on the basis of these general terms and conditions of sale, the prices in force at any given time and the Ski School's capacity.
If the Ski School is prevented from carrying out the Ski Course in accordance with the order, for example due to injury, illness or the like of one of the ski instructors, the Ski School will offer the Buyer ski course with a changed date, time or meeting place. The buyer is free to reject the change, and in that case is entitled to a refund of the purchase price.
3.5 Right of withdrawal
Ski courses are a service related to leisure activities, set on a specific date or for a specific period of time. Such purchases do not give the Buyer the right of withdrawal; Section 22 first paragraph (m) of the Right of Withdrawal Act.
3.6 Ski school delivery
3.6.1 General
The ski school provides lessons in ski and snowboard technique for children from two years and up, and for adults. The offer is level-adapted, from beginners who have never skied before, to experienced adults who want to improve their technique. Ski courses are offered as group lessons and as private lessons.
3.6.2 Group courses
Group courses are offered for children aged four and up.
All group courses start on a Monday, and all participants must meet at the first day of the course.
The group course only includes the teaching service, and the Buyer must make sure to have arranged lift passes, ski equipment and clothing adapted to the weather, prior to the start time.
The implementation of group courses is dependent on there being sufficient registrations, and the Ski School reserves the right that groups may be merged, in the event of too few registrations for the individual group. Such a merger can affect the start time and meeting place, without it leading to a breach of contract on the part of the Ski School.
3.6.3 Private lessons
Private lessons are available for children aged two and up.
Private lessons are offered for one or more, but a maximum of up to five participants per instructor.
The private lessons only include the teaching service, and all course participants must make sure that they have arranged their own lift passes, ski equipment and clothing adapted to the weather, prior to the start time.
The ski school recommends that those who book private lessons together make sure that all participants are at the same skill level. Differences in skill level will affect the ski instructor's focus and the implementation of the private lessons, and may reduce the benefit you have from the lessons without this leading to a breach of contract on the part of the Ski School.
3.7 Participant's responsibilities
3.7.1 General
The individual participant is responsible for informing the Ski School of special needs well in advance of the start of the Ski Course. The individual participant is also responsible for meeting at the right meeting place, no later than 5 minutes before the start of the Ski Course, with a lift pass, necessary ski equipment, and clothing adapted to the weather.
3.7.2 Travel insurance
Alpine skiing is an activity with an increased risk of injury. This applies to both personal injuries and material damage. The participant in the Ski Course must ensure that he or she has taken out travel insurance that covers any damage that should occur during the ski course.
3.7.3 Compliance with instructions and safety precautions
The participant in the Ski Course is responsible for adapting to the ski instructor's instructions, for adapting the speed and driving pattern to their own skills, and for ensuring that all traffic takes place in a way that does not endanger the participant or others.
The participant is responsible for acting in accordance with the safety rules that apply to traffic on alpine slopes, including the Alpine Code of Conduct (https://alpinogfjell.no/alpinvettreglene) and the ski destination's rules/instructions in force at any given time.
3.8 Refunds
3.8.1 General information about the Service
Alpinco strives at all times to deliver the best skiing experiences possible at all its destinations. Skiing is an outdoor activity, and the open offer at any given time (lifts and routes) will vary with the time during the ski season, weather and driving conditions, and the technical operation of the facility. Anyone who participates in Ski Courses in one of Alpinco's destinations must expect that not all lifts and/or routes are open at all times, without this entailing a breach of contract by the Ski School or Alpinco.
3.8.2 Weather and conditions
The weather in the mountains is changeable and the Ski School does not give any refunds for Ski courses that have to be cancelled as a result of bad weather, fog, snow, icing, snow melting or the like. The buyer is responsible for familiarizing himself with the current weather forecast for the ski destination, and for assessing whether his own skills and equipment are sufficient to handle the prevailing weather and slope conditions at any given time.
3.8.3 Downtime
The ski school does not provide any refunds for ski courses that cannot be carried out as a result of operational interruptions at the ski resort.
3.8.4 The participant's own circumstances
The participant is responsible for timely attendance at the right place, with a valid lift pass and the right equipment and clothing. No refund will be given for non-attendance as a result of these obligations not being fulfilled.
Nor is a refund given if the participant wants to end their participation, before the Ski Course is finished.
3.9 Personal data
Alpinco is committed to your privacy and processes all personal data in accordance with the regulations in force at any given time. For further information on how we process personal data, please refer to our Privacy Policy, which can be found in section 7 of this document.
3.10 Dispute resolution
If you have a complaint, please contact the Ski School directly. If no agreement is reached between the parties, the dispute can be brought before the courts.
This agreement is governed by Norwegian law, with jurisdiction in the judicial district where the relevant destination is located.
